Hospitality

Hotels obsess over the upfront cost of technology. The hidden cost staff time, error recovery, guest friction, and missed revenue is usually three times larger and never appears on the invoice.

The monolithic PMS has dominated hospitality for 30 years. A new generation of cloud-native, API-first systems is dismantling it piece by piece. Here is what the transition looks like from the inside and what it means for anyone building in this space.

Every hotel that sells rooms on Booking.com, Expedia, and its own website is running a real-time distributed inventory system. Most hoteliers have no idea how it works and neither do most hotel tech engineers.